Privacy Policy

Last Updated: 23 December 2024

1. Introduction

TVO Innovations ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website tvoinnovations.ie or engage our services.

This policy complies with the General Data Protection Regulation (GDPR) and Irish data protection law.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide to us when you:

  • Contact us via email or contact forms
  • Request consultations or services
  • Subscribe to our communications
  • Engage us for professional services

This may include: name, email address, company name, phone number, and details about your infrastructure needs.

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address
  • Browser type and version
  • Pages visited and time spent
  • Referring website
  • Device information

3. How We Use Your Information

We use the information we collect to:

  • Respond to your enquiries and provide requested services
  • Communicate about projects, services, and technical matters
  • Improve our website and services
  • Send relevant technical updates or information (only if you've opted in)
  • Comply with legal obligations
  • Protect our rights and prevent misuse

4. Legal Basis for Processing (GDPR)

We process your personal data under the following legal bases:

  • Consent: When you provide explicit consent (e.g., contact forms)
  • Contract: When necessary to perform services you've requested
  • Legitimate Interests: For business operations, security, and improving services
  • Legal Obligation: When required by Irish or EU law

5. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information only in these circumstances:

  • Service Providers: With trusted third parties who assist in operating our business (e.g., hosting providers, email services) under strict confidentiality agreements
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfer: In connection with a merger, acquisition, or sale of assets (with notice to you)

We only work with service providers who are GDPR compliant and maintain appropriate data protection standards.

6. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy:

  • Enquiry information: Until resolved, then 2 years for business records
  • Client project data: Duration of engagement plus 7 years for tax/legal compliance
  • Marketing communications: Until you unsubscribe or withdraw consent
  • Website analytics: 26 months maximum

7. Your Rights Under GDPR

As an individual in the EU/EEA, you have the following rights:

  • Right to Access: Request copies of your personal data
  • Right to Rectification: Request correction of inaccurate data
  • Right to Erasure: Request deletion of your data
  • Right to Restrict Processing: Request limitation of processing
  • Right to Data Portability: Receive your data in a structured format
  • Right to Object: Object to processing based on legitimate interests
  • Right to Withdraw Consent: Withdraw consent at any time

To exercise these rights, contact us at: kevinteevan@tvoinnovations.ie

8. Cookies and Tracking

Our website uses minimal cookies for essential functionality only. We do not use advertising or tracking cookies. Essential cookies help with:

  • Website functionality
  • Security
  • Remembering your preferences

You can disable cookies in your browser settings, though this may affect website functionality.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • Encrypted data transmission (SSL/TLS)
  • Secure hosting infrastructure
  • Access controls and authentication
  • Regular security assessments

However, no method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

10. International Data Transfers

We primarily operate within Ireland and the EU. If data is transferred outside the EEA, we ensure appropriate safeguards are in place (such as Standard Contractual Clauses or adequacy decisions).

11. Children's Privacy

Our services are not directed to individuals under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. Significant changes will be communicated via email to clients and subscribers.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us:

TVO Innovations
Email: kevinteevan@tvoinnovations.ie
Location: Ireland

14. Supervisory Authority

If you believe we have not handled your personal data properly, you have the right to lodge a complaint with the Irish Data Protection Commission:

Data Protection Commission
21 Fitzwilliam Square South
Dublin 2, D02 RD28
Ireland
Website: www.dataprotection.ie

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